GENERAL COMPANY INFORMATION
GENERAL COMPANY INFORMATION
Since 2000, Prixton has been the leader of cutting edge consumer electronics and has become one of the main multi-channel brands (retail, advertising, internet) among Europe’s technological manufac- turers.
The consultancy, IDC Research, con rms TOP 5 positions for tablets, smartphones and, in particular, smartwatches and action cameras.
The innovative designs and features applied to domestic and professional devices is renowned in a growing international market, with manuals and packaging in multiple languages.
Our philosophy, “Easy to aspire”, consists of popularizing aspirational products, bringing trending ones closer to all users.
“CONNECTING SMART COMMUNITIES” as a description of a company that is increas- ingly interconnected thanks to intelligent gadgets, wearables, smartphones, video surveillance cameras, IOT etc… that creates capabilities, simpli es processes and connects people.
We make sustainable devices linked to a commitment to reduce our environmental foot- print, prioritizing biodegradable materials, promoting sustainable packaging and collaborating in the WEEE’s lifecycle as accredit- ed by the institutional recognition of projects working towards this goal from our focus on R&D.
AFTER SALES/ CUSTOMER INFORMATION
Customer support in another of our priorities. We have signed the DOA/RMA protocols that commit our services to levels of quality and times.Using our secure web environment, the points of sale can register incidents, consult on situations and check delivery times, etc.We make management easier and offer you transparent access to information.
Prixton is present in most of the main European distribution networks, such as Carrefour, Intermarché, MediaMarkt, Worten, The Phone House, etc… either through direct service protocols or in collaboration with leading wholesalers in each market.
Non-conformist, transgressive, committed to innovation, design and the Environment.
Our production is subject to rigorous checks and constant factory audits, which are carried out in accordance with the main international benchmarks.
Presence in the most important trade fairs for consumer electronics in Europe.
Our global vision reinforces our strategy based on innovation. We spot trends and meet the demands of the market.
Philosophies and Objectives
The customer is the most important part of the busines
Our products and services are created in order to provide our customers with the greatest possible satisfaction.
There is only 1 way to satisfy customers, to give them more than they expect
We want to be the first, and to maintain our leadership.
We have a simple business philosophy: to use our talent and our technology to create quality products and services that help to improve society. We do this by empowering our people and technology.
This includes all our efforts to satisfy our customer after a sale has been made and, where possible, to ensure a regular or repeat purchase. A sale is never finished because our goal is to always keep our customers satisfied.
This is one of the points that make us stand out from the competition. An after sales service is the final process in the spiral of quality and ensures a step up in quality by enabling us to:
–Discover our customers’ opinion.
–Identify opportunities to improve.
–Assess products and services to guarantee the necessary feedback.
Technical services to the products:
Installation: operations that the customer should do to start using the product. The manual must be simple.
Maintenance: maintenance activities for restore some features of the product and to preserve others. Maintenance may involve inspections, cleaning, replacement parts and other actions.
Training for the use: A communication channel with the customer through which we can train and guide the customer to take full advantage of the product.
Handling Complaints: There is a “defect” in the product or service that affects the customer’s satisfaction, so it must be resolved if we want to maintain the customer.
The perception of quality lies in the difference between the customers’ expectations, what they expect to receive as a result of the service provided, and what they actually get:
(quality = expectation – reality).
Our objectives are:
Quality must be a commitment from the first after sales contact with the customer, maintained through whatever relation is established as a result, in the services related with after sales support.
Quality does not just refer to the nature of the product, but also to the care that the customer can receive after making the purchase.
A good quality after sales service makes it possible for the company to make improvements to its products and services, meaning that supporting its customers will enable the company to achieve continuous improvement.
The leading Spanish company in the sale of Wearables, Tablets, Smartphones, PAE, etc… according to data from IDC research.